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Returns & Exchanges

HOLIDAY 2018 SHIPPING DEADLINES AND RETURN POLICY

  • In order to receive your order by December 25th, your order must be placed by 12/18 at 11:59pm ET.
  • Orders placed after 12/18 will be processed and shipped on January 2, 2019.
  • All orders purchased from December 10, 2018 until January 1, 2019 will have 30 days to return an item for a full refund. During all other times, merchandise must be returned within 15 days of purchase. Returned items must be in the exact same condition as they were received.

WHAT IS THE RETURN POLICY?

We want you to be completely satisfied with your purchase, and therefore we will gladly accept returns for a full refund within 15 days from the date you received your order.

We only ask that the following requirements are met:

  • Item/s must be in original condition with hang tags attached
  • Item/s must not have been worn, washed or altered in any way
  • Item/s marked as final sale cannot be exchanged or returned

Unfortunately, we cannot accept any returns that do not meet the above requirements.

HOW DO I ORGANIZE A RETURN?

  1. Submit your return request via email to info@shopluckyinlove.com . Please make sure to include your order confirmation number. Receive your return shipping label with RA (Return Authorization) number.
  2. Pack items securely in your package of choice and include the Return Form provided.
  3. Affix the return shipping label with RA number to your package.
  4. Drop your package off at a U.S. Postal Service mailbox or post office.

Items returned without a valid RA number will be returned to sender and will not be processed. 

WHERE DO I SEND MY RETURN TO?

Please ship all returns to:

Lucky In Love
Attn: Returns
3300 NW 41 Street
Miami, FL 33142 

HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?

We will refund you through the same method you used to pay within 7-10 business days after we receive your return. Original shipping charges are non-refundable. 

WHAT IF MY ORDER ARRIVES DEFECTIVE, DAMAGED, OR THERE IS A FAULT?

Lucky in Love values 100% customer satisfaction. If a product was damaged or shipped incorrectly please call immediately our Customer Service at 305.638.5484.

A Customer Service Representative will provide you with return instructions. You will not be charged for shipping of replacement items.