Returns & Exchanges
WHAT IS THE RETURN POLICY?
We will accept returns within 15 days from the order date for a full refund. Shipping charges are non-refundable.
Holiday Return Policy – We will be offering free returns for 15 days from delivery and free exchanges for store credit until January 3rd. Sale Items will be FINAL SALE
We only ask that the following requirements are met:
- Item/s must be in original condition and with hang tag and accessories included
- Item/s must not have been worn, stained, washed or altered in any way
- Item/s marked as Final Sale cannot be exchanged or returned
Unfortunately, we cannot accept any returns that do not meet the above requirements.
HOW DO I ORGANIZE A RETURN?
- To start a new return, please click here. Once your return is authorized you will receive step-by-step instructions and a prepaid shipping label via email.
- Pack items securely in your package of choice and include the Return Authorization number provided.
- Affix the return shipping label with RA number to your package.
- Drop your package off at a U.S. Postal Service mailbox or post office.
Items returned without a valid RA number will be returned to sender and will not be processed.
Please note that free shipping labels are not included in international orders. If you wish to make an international return.
WHERE DO I SEND MY RETURN TO?
Please ship all returns to:
Lucky In Love
3300 NW 41 Street
Miami, FL 33142
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
We will refund you through the same method you used to pay within 7-10 business days after we have processed your return. Original shipping charges are non-refundable.
WHAT IF MY ORDER ARRIVES DEFECTIVE, DAMAGED, OR THERE IS A FAULT?
Lucky in Love values 100% customer satisfaction. If a product was damaged or shipped incorrectly please email firstname.lastname@example.org immediately.
A Customer Service Representative will provide you with return instructions.
Rewards points used on returned items are nonrefundable.