has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
how do i create an account?
How do I edit my account information?
Email your information to firstname.lastname@example.org
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
https://shopluckyinlove.com/account/login. Under the login box you'll see a link that says "Forgot your password?" That link will send an email that you can then reset your password.
How do I return my product?
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service immediately.
What is the return policy?
We will accept returns within 15 days from the order date for a full refund. Shipping charges are non-refundable. We only ask that the following requirements are met: Item/s must be in original condition and with hang tag and accessories included Item/s must not have been worn, stained, washed or altered in any way Item/s marked as Final Sale cannot be exchanged or returned Unfortunately, we cannot accept any returns that do not meet the above requirements.
When will my order ship?
Within 3-5 business days
do you ship to my country?
Lucky in Love offers international shipping through DHL. Please view rates on the check-out page. Please be aware that Lucky In Love does not have control of duties, customs and taxes levied by the country your order is being shipped to. We cannot advise what the cost will be as these charges can vary by country. The customer is liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
State tax is calculated per your state.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
How do I buy/redeem a gift certificate?
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
How do I contact you?
Please email email@example.com.